All returns must be authorized, however, because we value our customers, we ask for the opportunity to rectify the situation prior to a return request being opened.
A request can be opened by logging into your account and viewing the completed order. Choose the Return Button and proceed. If the return is authorized, we will then issue a Return Authorization (RA) number and the item must be returned in it's original packaging to include materials and tags. You may return most new, unopened items within 30 days of delivery for a full refund. You will be responsible for return shipping charges unless you received a wrong item (s). Once we have received, it must be inspected and deemed acceptable prior to any action being issued. At that time, an exchange, store credit or refund will be granted accordingly.
We are unable to accept returns for items worn, stained, altered, have missing parts or smoke damage. Items such as costumes, undergarments, cosmetics, latex masks, wigs, facial hair, prosthetics, placed in mouth or face, socks or shoes must be unopened.
Please note that returns can incur a 10% restocking fee depending on the circumstance and therefore, important to contact us so that we may work together quickly to resolve any issues.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are currently shipping to the contiguous United States. The contiguous United States do not include Alaska, Hawaii, or any other territories under the control of the United States. Note that there may be restrictions on some products, and at this time, products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your item (s). Please note that items may be shipped separately due to our inventory being held in different locations across the US. Once we receive confirmation of your payment, your order will be handled and processed within 2-4 business days. You should expect to be in receipt of your order within 7-10 business days. If any issue should arise during this time, you will be contacted and informed through the House Of Hauntz email system.
At the time of your order, please confirm all "ship to" addresses to ensure proper delivery. If a packaged is refused, a $6 fee will be imposed for it's return.
In the very unlikely event that your item is lost or damaged during shipment, then we will work with you in rectifying. Please note that we cannot claim responsibility for loss, damage or lateness due to the shipments by the carrier or incorrect shipping information. We can, however, assist you in making a claim with the carrier if needed.
Although rare, an item may occasionally be unavailable at the time of purchase due to our warehouse outlets not updating simultaneously. In the unlikely event that this happens to you, you will be informed and issued an immediate 100% refund with a sincere apology for the inconvenience.
In the event you wish to cancel an order, you may request cancellation by contacting us @ Contact Us. We will make every effort to cancel your order, however, cancellation is not guaranteed.