Can I track my order once it is shipped?

Yes. We will choose UPS, Fed Ex or USPS, whichever is the fastest way to get it to you. We allow for a 2-3 business day handling time for your package to be prepared. Once you order is on it's way, we will provide a tracking number via email. You can use this tracking number to monitor the deliver status of your package, giving you peace of mind as your item (s) make their way to your doorstep.

What if my order arrives damaged or with missing items?

In the unlikely event that your order arrives with damage or missing items, please contact customer support via email, call or text with the information provided on our website. We will quickly resolve the issue with a replacement or a refund depending on the situation at hand. Your satisfaction is our priority.

Do your animatronics require any special setup or technical expertise to operate?

Not at all. We design our animatronics to be user friendly. Each product comes with easy to setup instructions. Simply follow the steps and your animatronics will come to life!

Do you provide promo codes or discounts?

While we do offer promotions occasionally, our pricing structure is determined by various factors including market trends, overhead expenses and quality standards. We aim to maintain competitive prices while delivering top notch product. We do provide free shipping on most products to ensure you receive the best value for your investment.

Is my information safe and secure?

Our website uses state of the art security measures to protect your personal and financial information. We employ encryption technology to safeguard your data during transactions. Additionally, we never share your information with third parties ensuring your peace of mind as you shop for Halloween essentials.

Are your animatronics safe for the outdoors?

Certainly! When it comes to outdoor use, it's important to consider the specific design and materials used in our animatronics. Our animatronics are built with durability in mind, using weather-resistant materials and coatings. However, like any electronic or mechanical device, prolonged exposure to extreme weather conditions such as heavy rain, direct sunlight, or extreme temperatures may affect their performance. It is best to consider weather patterns and moisture and plan accordingly.

About Us

Welcome to House Of Hauntz! Our passion for Halloween and haunted experiences drives everything we do. Delve into our Founder's Note to gain insight into our vision and mission, and discover how Halloween transformed from a childhood fear into a source of excitement that birthed House Of Hauntz.

Curious about our products? Read our customer reviews to hear firsthand experiences about our high-quality Halloween animatronics, props, and masks. With a commitment to excellence, we continuously innovate to exceed your expectations and create unforgettable haunts.

Got questions? Check out our FAQs for answers to commonly asked queries about our products, shipping, and more. We believe in transparency and want to ensure you have all the information you need to make informed decisions.

Concerned about shipping and returns? Rest assured, we prioritize customer satisfaction. Learn about our shipping policies and hassle-free returns process to shop with confidence.

Your privacy matters to us. We are committed to protecting your personal information. Explore our privacy policy to understand how we collect, use, and safeguard your data.

At House Of Hauntz, we're more than just a store – we're a community dedicated to making every Halloween unforgettable. Join us on this thrilling journey and let's create spine-chilling memories together!